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Counselling Services & Peer Support

Peer Support Program

Peer Support Program is CUE’s initiative to foster and strengthen the community of support among students. The program provides students with a confidential and safe space to talk about their problems with another peer and offers referrals to campus and community services.

We are students helping students. We are a free, confidential service. We are here to listen and not to judge. We provide referrals to both on and off campus resources. We are a drop-in service. We are not counsellors and we don’t give advice but we provide you with support and help you figure out what you need. We can talk about any small or large areas of concern.”

Meet Your Peer Supporters here

Peer Support Services Schedule

Mondays 3:00 pm – 5:00 pm
Wednesdays 1:00 pm – 3:00 pm
Thursdays 10:00 am – 12:00 pm
Fridays 3:00 pm – 5:00 pm

Chat with us here

Thank you for reaching out. If this Chatbox does not appear, and you want to chat with someone, the Distress Line and Access are open 24/7.

Distress Line (24/7)
780-482-HELP (4357)
Outside of Edmonton: 1-800-232-7288 

Addiction and Mental Health Access 24/7

Counselling Services Program

Student Life and Learning offers online counselling that is confidential and free to CUE students.

Regardless of the reasons for seeking counselling, students will have opportunity to receive support with mental health, academic and other personal concerns that are interfering with positive life experiences. You can expect to be treated with empathy, respect and non-judgment. You and your counsellor will work together as a team to come up with a plan to address your problems in a way that works for you.

Concordia University of Edmonton uses a secure telehealth solution called Doxy.me, which is an online platform for health services appointments.  There are two options to receive counselling at CUE:

Make an appointment with Melissa Fortuin

Melissa Fortuin is a Certified Canadian Counselling offering individual counselling to all CUE students. She completed her master’s degree at City University of Seattle’s Edmonton campus. Melissa is no stranger to CUE having done both her undergraduate degree and master’s level counselling internship at here. These experiences have afforded Melissa a personal understanding of the unique challenges faced by CUE students.

Melissa’s approach to therapy is eclectic. She primarily draws on attachment, CBT, Rogerian, and mindfulness approaches to fit each student’s unique situation and needs. Her goal as a therapist is to provide a respectful, safe space for students to process their difficulties and begin working towards positive change.

Make an appointment with Caroline Bélanger

Caroline Bélanger is a Masters of Counselling student from City University of Seattle – Edmonton Campus offering individual counselling to all CUE students. Her office is located in room HA113-D, Student Success Centre.

As the Student Life Counsellor, Caroline’s goal is to help everyone stay healthy and safe and for her clients to continue to receive uninterrupted psychological support, as much as possible. Concordia University of Edmonton uses a secure telehealth solution called Doxy.me, which is an online platform for health services appointments. 

If you are unable to find a time that works for you in the booking calendar, please try one of these suggestions:

  1. Would you like to be placed on the waiting list in case there’s a cancellation? If so, please send an email to studentlife@concordia.ab.ca  
  2. You could be eligible for free online counselling through the CSA insurance. Check it out here.
  3. In the community, there are lots of online and in-person counselling services available at different costs. Here’s a list of low cost counselling (scroll down the page until you see “low cost”).
  4. If you are experiencing academic challenges, Learning Services may be able to support you. Check out LS website here or you can contact Janet Klippenstein at learningservices@concordia.ab.ca
  5. A Peer Supporter is available on the live chat 5 days a week, you can reach out to them (see above). You can also follow the Peer Support team on Instagram
  6. Also, check out the Wellness page and social media.
  7. Many students reach out because they experience stress, anxiety, and depressive symptoms. Please see this shortlist of online resources that may be helpful in the meantime. 

Important information to consider for online counselling:

  • It is important to be in a quiet, private space that is free of distractions (including cell phone or other devices) during the session.
  • You need to use a webcam or smartphone during the session.
  • It is important to use a secure internet connection rather than public/free Wi-Fi.

If online is not an option for you, please do not hesitate to let me know at studentlife@concordia.ab.ca

Keep safe and healthy!

If you are in crisis, please consider the following options:

In case of an emergency, call 911

Not sure who to contact? Call the Canadian Mental Health Association (CMHA), at 211.

Edmonton Distress Line: 780-482-4357

Crisis Text Line: 686868

Kids Help Phone: 1-800-668-6868

Mental Health Help Line: Toll-free 1 (877) 303-2642

Other Options

Web-based counselling

Low cost web-based counselling is now available through your student benefits myWellness student planConnect to a counsellor in Edmonton area on your phone. Weekends and evenings hours available.

CUE Online Video Counselling Fact Sheet

Online Resources

Additional information, education, and resources are available online through your student benefits – myWellness student plan.