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Counselling Services

Counselling Services

*Availability for Counselling Services is limited and students who are already seeing a counsellor will be prioritised at this time.*

If you are seeking counselling (we’re so glad you made it to this page!) and you are new to CUE Counselling Services, we would like to offer you a free alternative on campus. CUE’s Centre for Inspired Minds, Lives & Communities (CIMLC) is a training facility for students in the Doctor of Psychology (PsyD) in Clinical Psychology program. To book a counselling session, visit their booking site: https://portal.owlpractice.ca/cue and follow the instructions. 

Drop-in sessions are still available in-person and online. Come to the Student Success Centre for availability.

Please visit the Counselling Services Google website and check out the resources on anxiety, test anxiety, depression, relationship issues, etc.

Student Life and Learning offers in-person and online short-term counselling that is confidential and free to CUE students.

Regardless of the reasons for seeking counselling, students will have opportunity to receive support with mental health, academic and other personal concerns that are interfering with positive life experiences. You can expect to be treated with empathy, respect, and non-judgment. You and your counsellor will work together as a team to come up with a plan to address your problems in a way that works for you.

Concordia University of Edmonton uses a secure telehealth platform called Jane App (Jane) for appointment booking and online counselling appointments. You now have the option of choosing whether you would like an in-person or online appointment when booking.

Drop-in/Emergency Sessions

What if you don’t have an appointment booked, but need immediate support? Both Caroline and Kerri offer walk-in sessions that are shorter in length than a typical counselling appointment and don’t require pre-booking. During this time, we will support you by drawing upon your own strengths and abilities and provide you with information that can help you create a plan for the change you most want in your life. We can also direct you to other services that are available in our community.

Online drop-in sessions must be booked through Jane to receive access to the session. For same-day online appointments, you will need to email the counsellor directly to book and receive a link. In-person sessions cannot be prebooked. Check out the Google Site for the Drop-in/Emergency Sessions Schedule.

If you are unable to find a time that works for you in the booking calendar, please try one of these suggestions:

  1. Would you like to be placed on the waiting list in case there’s a cancellation? If so, please send an email to studentlife@concordia.ab.ca  
  2. You could be eligible for free online counselling through the CSA insurance. Check it out here.
  3. In the community, there are lots of online and in-person counselling services available at different costs. Here’s a list of low cost counselling (scroll down the page until you see “low cost”).
  4. If you are experiencing academic challenges, Learning Services may be able to support you. Check out LS website here or you can contact Janet Klippenstein at learningservices@concordia.ab.ca
  5. A Peer Supporter is available 5 days a week (during the Fall and Winter semesters). Check out their schedule above to find out more. You can also follow the CUE Peer Wellness & Support Team on Instagram. 
  6. Also, check out the CUE Wellness google site. Many wellness resources, workshops and supports are available.
  7. Many students reach out because they experience stress, anxiety, and depressive symptoms. Please see this shortlist of online resources that may be helpful in the meantime. Check out the Google Site for Resources.

If you are in crisis, please consider the following options:

In case of an emergency, call 911

Not sure who to contact? Call the Canadian Mental Health Association (CMHA), at 211.

Edmonton Distress Line: 780-482-4357

Crisis Text Line: 686868

Kids Help Phone: 1-800-668-6868

Mental Health Help Line: Toll-free 1 (877) 303-2642

Other Options

Low cost web-based counselling is now available through your student benefits myWellness student planConnect to a counsellor in Edmonton area on your phone. Weekends and evenings hours available.

CUE Online Video Counselling Fact Sheet

Online Resources

Additional information, education, and resources are available online through your student benefits – myWellness student plan.