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Counselling Services & Peer Support

Peer Support Program

Peer Support Program is CUE’s initiative to foster and strengthen the community of support among students. The program provides students with a confidential and safe space to talk about their problems with another peer and offers referrals to campus and community services.

We are students helping students. We are a free, confidential service. We are here to listen and not to judge. We provide referrals to both on and off campus resources. We are a drop-in service. We are not counsellors and we don’t give advice but we provide you with support and help you figure out what you need. We can talk about any small or large areas of concern.”

Meet Your Peer Supporters here

Peer Support Services Schedule

Download the schedule here.

Important Contacts

Distress Line (24/7)
780-482-HELP (4357)
Outside of Edmonton: 1-800-232-7288 

Addiction and Mental Health Access 24/7

Counselling Services Program

Student Life and Learning offers online counselling that is confidential and free to CUE students.

Regardless of the reasons for seeking counselling, students will have opportunity to receive support with mental health, academic and other personal concerns that are interfering with positive life experiences. You can expect to be treated with empathy, respect, and non-judgment. You and your counsellor will work together as a team to come up with a plan to address your problems in a way that works for you.

Concordia University of Edmonton uses a secure telehealth platform called Jane App (Jane) for appointment booking and online counselling appointments. You now have the option of choosing whether you would like an in-person or online appointment when booking. Please note that counselling services are only available online in January 2022. We hope to offer in-person sessions again soon.

There are two options to receive counselling at CUE:

Melissa Fortuin

Melissa Fortuin is a graduate of City University of Seattle’s Master of Counselling program and offers individual counselling to all CUE students. She completed both her undergraduate degree and master’s level counselling internship at CUE. These experiences have afforded Melissa a personal understanding of the unique challenges faced by CUE students.

Melissa’s approach to therapy is eclectic. She primarily draws on attachment, CBT, Rogerian, and mindfulness approaches to fit each student’s unique situation and needs. Her goal as a therapist is to provide a respectful, safe space for students to process their difficulties and begin working towards positive change.

Melissa’s office is HA113D in the Student Success Centre.

Caroline Bélanger

Caroline is a Master of Counselling student from City University of Seattle and offers individual counselling to all CUE students.

As the Student Life Counsellor, Caroline offers to hold space for students who are experiencing life challenges and listen to their struggles with empathy. Caroline is enthusiastically compassionate and is ready to foster a safe environment for change and growth, whatever that looks like for each student.

Caroline’s office is HA113E in the Student Success Centre.

Walk-in/Emergency Sessions

What if you don’t have an appointment booked, but need immediate support? Both Melissa and Caroline offer walk-in sessions that are shorter in length than a typical counselling appointment and don’t require prebooking. During this time, we will support you by drawing upon your own strengths and abilities and provide you with information that can help you create a plan for the change you most want in your life. We can also direct you to other services that are available in our community.

Online walk-in sessions must be booked through Jane to receive access to the session. For same-day appointments, you will need to email the counsellor directly to book. In-person sessions cannot be prebooked and are not being offered in January 2022.

Melissa’s walk-in hours:

Monday 11:00-11:30 am
Wednesday 11:00-11:30 am
Friday 11:00-11:30 am

Caroline’s walk-in hours:

Tuesday 1:00-1:30 pm
Wednesday 1:00-1:30 pm
Friday 1:00-1:30 pm

Concordia University of Edmonton uses a secure telehealth platform called Jane App (Jane) for appointment booking and online counselling appointments. You now have the option of choosing whether you would like an in-person or online appointment when booking. Please note that counselling services are only available online in January 2022. We hope to offer in-person sessions again soon.

If you are unable to find a time that works for you in the booking calendar, please try one of these suggestions:

  1. Would you like to be placed on the waiting list in case there’s a cancellation? If so, please send an email to studentlife@concordia.ab.ca  
  2. You could be eligible for free online counselling through the CSA insurance. Check it out here.
  3. In the community, there are lots of online and in-person counselling services available at different costs. Here’s a list of low cost counselling (scroll down the page until you see “low cost”).
  4. If you are experiencing academic challenges, Learning Services may be able to support you. Check out LS website here or you can contact Janet Klippenstein at learningservices@concordia.ab.ca
  5. A Peer Supporter is available 5 days a week. Check out their schedule above to find out more. You can also follow the CUE Peer Wellness & Support Team on Instagram. 
  6. Also, check out the CUE Wellness google site. Many wellness resources, workshops and supports are available.
  7. Many students reach out because they experience stress, anxiety, and depressive symptoms. Please see this shortlist of online resources that may be helpful in the meantime. 


  • Due to our licensing requirements and for insurance purposes, you must be located in Alberta at the time of your online counselling appointment.
  • You need to use a webcam or a smartphone during the session.
  • iPhone & iPad: If you’re on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store. Please make sure your app is updated to the latest iOS app version.
  • Laptops & Desktop Computers: Jane Online Appointments are best experienced using Chrome or Opera. Firefox unfortunately does not allow to reduce the quality of the video so it will gobble up all your bandwidth. Safari is audio only.
  • Android Devices: Android devices work best with Chrome.
  • Check your internet connection at fast.com. You will need a result of 15Mbps or higher. If you’re seeing a number measured in Kbps, that’s not good news. If your internet connection isn’t great, you will have the option to shut off the video and do an audio only session.
  • Make sure you are somewhere private where you won’t be interrupted. This is to protect your confidentiality and to ensure that nobody behind you will be surprised to be visible on camera. Please also remove any distractions (e.g. cellphones and other devices).
  • Check your battery! Might be best to be plugged in.
  • Close any other apps that might be using up your internet bandwidth. It might be good to turn off other devices on your local network or WiFi that might be using your internet connection (e.g. Netflix, Fortnite, Spotify).
  • For your security and privacy, this system is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.
  • If you are experiencing technical difficulties that are preventing you from connecting to Jane, please email your counsellor or studentlife@concordia.ab.ca and we will do our best to help you out and/or figure out other ways of connecting for your appointment.

If you are in crisis, please consider the following options:

In case of an emergency, call 911

Not sure who to contact? Call the Canadian Mental Health Association (CMHA), at 211.

Edmonton Distress Line: 780-482-4357

Crisis Text Line: 686868

Kids Help Phone: 1-800-668-6868

Mental Health Help Line: Toll-free 1 (877) 303-2642

Other Options

Low cost web-based counselling is now available through your student benefits myWellness student planConnect to a counsellor in Edmonton area on your phone. Weekends and evenings hours available.

CUE Online Video Counselling Fact Sheet

Online Resources

Additional information, education, and resources are available online through your student benefits – myWellness student plan.