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Counselling Services & Peer Support

Peer Support Program

Peer Support Program is CUE’s initiative to foster and strengthen the community of support among students. The program provides students with a confidential and safe space to talk about their problems with another peer and offers referrals to campus and community services.

We are students helping students. We are a free, confidential service. We are here to listen and not to judge. We provide referrals to both on and off campus resources. We are a drop-in service. We are not counsellors and we don’t give advice but we provide you with support and help you figure out what you need. We can talk about any small or large areas of concern.”

Meet Your Peer Supporters here

Peer Support Services Schedule

Monday Tuesday Wednesday Thursday Friday
9 am -11 am
12 pm -1 pm *
10 am -12 pm
1 pm – 3 pm
9 am -11 am
12 pm -1 pm *
11 am – 12 pm
1 pm – 3 pm
9 am – 10 am
12 pm – 2 pm

*Virtual

Peer Support will be offered online only from September 20 to October 1, 2021 while campus is closed.

Chat with us here or here:

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Please note that support is only available on Doxy.me during the times marked as virtual support.

Distress Line (24/7)
780-482-HELP (4357)
Outside of Edmonton: 1-800-232-7288 

Addiction and Mental Health Access 24/7
780-424-2424

Counselling Services Program

Student Life and Learning offers online counselling that is confidential and free to CUE students.

Regardless of the reasons for seeking counselling, students will have opportunity to receive support with mental health, academic and other personal concerns that are interfering with positive life experiences. You can expect to be treated with empathy, respect and non-judgment. You and your counsellor will work together as a team to come up with a plan to address your problems in a way that works for you.

Concordia University of Edmonton uses a secure telehealth platform called Jane App (Jane) for appointment booking and online counselling appointments. You now have the option of choosing whether you would like an in-person or online appointment when booking. There are two options to receive counselling at CUE:

Melissa Fortuin

Melissa Fortuin is a graduate of City University of Seattle’s Master of Counselling program and offers individual counselling to all CUE students. She completed both her undergraduate degree and master’s level counselling internship at CUE. These experiences have afforded Melissa a personal understanding of the unique challenges faced by CUE students.

Melissa’s approach to therapy is eclectic. She primarily draws on attachment, CBT, Rogerian, and mindfulness approaches to fit each student’s unique situation and needs. Her goal as a therapist is to provide a respectful, safe space for students to process their difficulties and begin working towards positive change.

Melissa’s office is HA113D in the Student Success Centre.

Caroline Bélanger

Caroline is a Master of Counselling student from City University of Seattle and offers individual counselling to all CUE students.

As the Student Life Counsellor, Caroline offers to hold space for students who are experiencing life challenges and listen to their struggles with empathy. Caroline is enthusiastically compassionate and is ready to foster a safe environment for change and growth, whatever that looks like for each student.

Caroline’s office is HA113E in the Student Success Centre.

Please note that CUE Counselling Services now uses the Jane App (Jane) for scheduling. You now have the option of choosing whether you would like an in-person or online appointment when booking.

If you are unable to find a time that works for you in the booking calendar, please try one of these suggestions:

  1. Would you like to be placed on the waiting list in case there’s a cancellation? If so, please send an email to studentlife@concordia.ab.ca  
  2. You could be eligible for free online counselling through the CSA insurance. Check it out here.
  3. In the community, there are lots of online and in-person counselling services available at different costs. Here’s a list of low cost counselling (scroll down the page until you see “low cost”).
  4. If you are experiencing academic challenges, Learning Services may be able to support you. Check out LS website here or you can contact Janet Klippenstein at learningservices@concordia.ab.ca
  5. A Peer Supporter is available on the live chat 5 days a week, you can reach out to them (see above). You can also follow the Peer Support team on Instagram
  6. Also, check out the Wellness page and social media.
  7. Many students reach out because they experience stress, anxiety, and depressive symptoms. Please see this shortlist of online resources that may be helpful in the meantime. 

IMPORTANT INFORMATION TO CONSIDER FOR ONLINE COUNSELLING:

  • Due to our licensing requirements and for insurance purposes, you must be located in Alberta at the time of your online counselling appointment.
  • You need to use a webcam or a smartphone during the session.
  • iPhone & iPad: If you’re on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store. Please make sure your app is updated to the latest iOS app version.
  • Laptops & Desktop Computers: Jane Online Appointments are best experienced using Chrome or Opera. Firefox unfortunately does not allow to reduce the quality of the video so it will gobble up all your bandwidth. Safari is audio only.
  • Android Devices: Android devices work best with Chrome.
  • Check your internet connection at fast.com. You will need a result of 15Mbps or higher. If you’re seeing a number measured in Kbps, that’s not good news. If your internet connection isn’t great, you will have the option to shut off the video and do an audio only session.
  • Make sure you are somewhere private where you won’t be interrupted. This is to protect your confidentiality and to ensure that nobody behind you will be surprised to be visible on camera. Please also remove any distractions (e.g. cellphones and other devices).
  • Check your battery! Might be best to be plugged in.
  • Close any other apps that might be using up your internet bandwidth. It might be good to turn off other devices on your local network or WiFi that might be using your internet connection (e.g. Netflix, Fortnite, Spotify).
  • For your security and privacy, this system is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.
  • If you are experiencing technical difficulties that are preventing you from connecting to Jane, please email your counsellor or studentlife@concordia.ab.ca and we will do our best to help you out and/or figure out other ways of connecting for your appointment.

If you are in crisis, please consider the following options:

In case of an emergency, call 911

Not sure who to contact? Call the Canadian Mental Health Association (CMHA), at 211.

Edmonton Distress Line: 780-482-4357

Crisis Text Line: 686868

Kids Help Phone: 1-800-668-6868

Mental Health Help Line: Toll-free 1 (877) 303-2642

Other Options

Web-based counselling

Low cost web-based counselling is now available through your student benefits myWellness student planConnect to a counsellor in Edmonton area on your phone. Weekends and evenings hours available.

CUE Online Video Counselling Fact Sheet

Online Resources

Additional information, education, and resources are available online through your student benefits – myWellness student plan.