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9.6 Appeal of Decisions by the Offices of Student & Enrolment Services 2023/2024

9.6 Appeal of Decisions by the Offices of Student & Enrolment Services

Students have the right to appeal decisions made by the offices of Admissions, the Registrar, Student Accounts or Student Life and Learning.

9.6.1 Grounds for Appeal

The following are the only grounds for appeal:

  • Alleged bias of the office in question;
  • Alleged unfair procedures by the office in question;
  • Substantial new evidence that could not be presented at the time of the original decision, or the preceding level of appeal;
  • The original decision was in response to an unusual situation for which no clear criteria exist.

9.6.2 Path of Appeal

There is one path of appeal consisting of three consecutive levels. The student must begin with the first level and, if dissatisfied with the decision at that level, has the right to proceed to the next. The student must show evidence of having followed the path of appeal at each level.

Level 1:
The supervisor of the office in question.
Level 2:
The Vice-President overseeing the office in question.
Level 3:
The President of Concordia University of Edmonton. The decision of the President is final.

At each level, the person hearing the appeal will consult with all parties involved in the original decision.

9.6.3 Method of Appeal

The student must write a letter addressed to the person hearing the appeal, indicating:

  1. the decision being appealed,
  2. the grounds for appeal,
  3. the remedies being sought by the appellant.

The appeal will not be considered if the letter does not include all three required sections.

Note: Students should inquire with the office in question regarding more detailed procedures in place for appeals within that office.

9.6.4 Time Limits of Appeal

The student must submit the written appeal within the following time limits:

Level 1:
Within 15 days of the post-marked date of written notification of the decision being appealed.
Level 2:
Within 7 days of the post-marked date of written notification of the decision of the first level of appeal.
Level 3:
Within 7 days of the post-marked date of written notification of the decision at the second level of appeal.

The appeal decision at each level will be posted to the student via express mail.

9.6.5 Notification of Appeal Decision

Level 1:
The supervisor of the office in question will give written notification of his/her decision to the student, within 7 days of the appeal.
Level 2:
The Vice-President of the office in question will give written notification of his decision first to the supervisor of the office in question, and second to the student, within 7 days of the appeal.
Level 3:
The President will give written notification of his decision first to the Vice-President of the office in question, second to the supervisor of the office in question, and third to the student, within 7 days of the appeal.