Support FAQ

All students on campus have a Concordia-issued ID card.  Cards have two built-in account balances:

1. On-campus Cafeteria
2. On-campus Printing (formerly just copying)

The print and photocopy system uses the Printing Balance.  Through Online Services, you are able to view these balances and add funds to either of them.   You can also add funds at the Bookstore.

From the lab computer, you can open the Print Queue to see jobs awaiting release. Select the job, right-click and choose "Cancel". It will be deleted and you will not be charged. You can also login to the MFP and delete your jobs from the Release screen. Unclaimed print jobs will be removed after 48 hours.

To make a photocopy, simply swipe your ID card at the MFP to login. Your card balance will be looked up at this time. Once logged in, you will be shown the main functions of the devices (scan, copy, etc). Proceed through the screens to make a copy.

Once you are done copying, be sure to logout of the device by hitting the "Access" button.

In some of the computer labs, there are specific printers setup that you can print to directly.  In that case, you would not use CUCA_PRINT, but instead choose the 'T101' (or  'A208', etc) printer as appropriate.

Because there is no "hold-and-release" functionality on those lab printers, your print job(s) are released and your card balance debited immediately at the rate above.

Unfortunately, the higher cost to operate our lab printers means that the per-impression cost is slightly more than our other printers.

Lab Printers:

• A205
• A208
• CE310
• G101
• ITC
• L105
• L110
• L264
• T101
• T103

Concordia has services to allow printing directly from personal wireless devices such as laptops and tablets.  Depending on the type of laptop or mobile device used, different printing options are available.  This feature will be available on a variety of personal devices including Mac OSX and Windows laptops.  Follow the appropriate shortcut to see instructions on setting up and using wireless printing.

• Printing from Windows (IPP) (Recommended solution)
• Printing from Windows (Google Cloud) (A simpler solution)
• Printing from Mac OS X
• Printing from Android

Print jobs must be sent from Concordia-provided student computers (in labs, library, etc.) to a generic CUCA_PRINT Windows print queue.  This "hold-and-release" print queue is connected to all of the Konica Minolta MFPs on campus.

Once your print job is successfully sent, you simply walk up to any of the Konica Minolta MFPs and swipe your student ID card.  This will log you in, check your current account balance and inform you of jobs available for release.  Press "OK" to continue then click the on-screen "Release" button to open the list of jobs available for release.

From the release screen, you can see print jobs available for release and their associated cost.  To release one or more job(s) simply choose it/them (or the "Select All" onscreen button) and click the "Start" button on the device.  The job(s) will come out and your card balance debited appropriately.  Note: Your account is not charged if you never release the print job.

For visual walkthrough of releasing print jobs, see this document:Releasing Print Jobs

When your print jobs have finished printing, be sure to logout of the device by hitting the "Access" button.

If you are instead wanting to print directly to a specific printer in a computer lab, please read "How do I print to a specific printer in a lab?" within this FAQ.

To illustrate these costs:

• 81 black & white pages printed double-sided to Konica Minolta: $4.07 (80 x $0.05 + 1 x $0.07)
• 54 black & white pages printed single-sided to Konica Minolta: $3.78 (54 x $0.07)
• 3 color pages printed double-sided to a Konica Minolta: $0.50 (2 x $0.15 + 1 x $0.20)
• 18 pages printed to a lab printer: $1.44 (18 x $0.08)

We encourage all students to use the Konica Minolta printers by printing to the "CUCA_PRINT" printer that is available on all student computers and wirelessly from your own devices.  Printing directly to lab and library printers is also still available on lab computers, for your convenience.

Additionally, the former system of paying for pages is no longer being used. 

For Concordia students enrolled in courses in the Fall, Winter, or Spring/Summer terms, the first $10 worth of printing is free of charge.  You are free to use that for any type of printing or photocopying on-campus (for example, 200 pages of double-sided black and white printing).

When you do printing or copying, these funds are automatically used up first (before any funds are debited from your Printing Balance).  Once the free printing amount is gone, funds will be debited from your Printing Balance as you use printing and copying services.

When you login with your student ID card to one of the Konica Minolta printers, the device will report 'Available Credit' as whatever remains from your $10 of free printing. If you have topped-up your Printing Balance, this will not show up on this screen. To verify if you still have funds on your printing Balance, you can check it through Online Services.

At the end of every term, if you did not use up your $10 complimentary printing credit, any left-over balance will not be carried over to the next term.