Live Chat*
Live chat is available during Help Desk hours of operation (please see below)
Telephone Inquires
For additional IT help, please send an email to helpdesk@concordia.ab.ca
Help Desk Hours
+1 780.479.9316
Monday to Thursday 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday/Sunday 12:00noon to 5:00pm
Campus Holidays: Closed
The helpdesk in the main floor of the Library is closed from December 16, 2025 to January 5, 2026 in observance of the Christmas break.
IT Services Office Hours (L356, 2nd floor-Library)
Monday to Thursday: 8:00 AM to 4:00 PM
Friday: 8:00 AM to 2:00 PM
Weekends/Campus Holidays: Closed from December 19, 2025 (4pm) to January 5, 2026 (8am)
We encourage getting in touch with IT Services through email (helpdesk@concordia.ab.ca) or live chat (when available) at the top of this page
Mailing Address
Information Technology Services
Concordia University of Edmonton
7128 Ada Blvd NW
Edmonton AB T5B 4E4