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Management Development

Management development is a process in which individuals learn and improve their skills to be more effective managers and leaders while accomplishing organizational goals.

Whether you are preparing for a new position or want to build on your current supervisory or management role, our Management Development Extension Certificate covers the essential skills to help you work more effectively and further your career.

In this program, discover practical techniques for improving your communication skills, learn the fundamentals of human resources management, and increase your understanding of how to interpret, evaluate and analyze financial statements.Then, tailor your learning and choose from optional courses or one-day seminars in the areas of business aptitude, communications, human resources, and operations and leadership. As well, explore the difference between management and leadership with hands-on learning you can apply immediately in the workplace.


  • Online delivery
  • Enhance your career prospects
  • Gain hands-on experience
  • Develop your personal and professional skills
  • Earn a recognized credential
  • This program is eligible towards Blue Seal Certification

Program Format

  • 4 required courses plus 60 hours of optional courses (120 hours)
  • Can be completed in 4 months or up to 3 years

This program is offered in collaboration with Mount Royal University.

Required courses

  • XMGD 20004 – Effective Workplace Communication
    • Examine how strong communication skills are crucial for outstanding performance and career advancement. Increase the effectiveness of your skills using practical techniques for clear communication, active listening, and non-verbal and electronic communication.
  • XMGD 20020 – Human Resource Basics
    • Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
  • XMGD 20017 – Understanding Leadership
    • Learn how to become an outstanding leader as you explore the concept of leadership, and identify leadership functions and roles. Participate in hands-on activities that help you understand what effective leadership entails. Discover the difference between leadership and management, and be able to apply theoretical concepts to your job the very next day.
  • XMGD 20003 – Understanding and Using Financial Information
    • Learn how to interpret, evaluate and analyze financial statements to manage finances more effectively. Use ratio analysis to assess the performance of a business from the balance sheet, income statement and other financial information. Gain an understanding of how to apply generally accepted accounting concepts to your work.

Optional courses (choose 60 hours)

  • XMGD 20001 – Supervision Core Skills
    • Acquire the core skills and knowledge needed to supervise and manage others effectively. You will develop a toolkit to be more confident in your supervisory or management role. Learn about the roles and responsibilities of a supervisor, delegation, effective communication, motivation, performance management and more.
  • XPRM 10007 – Project Management: Overview and Integration
    • Learn about all the fundamental project management processes and knowledge areas as documented in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition. Examine basic terminology of project management. Define and understand the fundamental framework of the PMBOK guide by discussing the key processes groups and knowledge areas. Explore Integration Management processes, such as the development of the project charter and the project management plan. Learn what it means to direct and manage project work, monitor and control project work, perform integrated change control and close project or phase. Analyze the profession of the project manager and how it’s impacted by Project Management Institute (PMI).
  • XTBW 10013 – Effective Business Writing
    • Develop and refine your writing skills to meet the challenges of a professional workplace environment. Learn how to write clear, concise and dynamic emails, letters and reports with competence and ease. Review common grammatical mistakes, style principles, document design and editing basics.
  • XMGD 20015 – Building High Performance Teams
    • Gain the tools necessary to develop your own high-performance team. Explore topics such as the stages of team development, common pitfalls to avoid in developing teams, conflict resolution, creating the player attitude and mapping team capabilities.
  • XMGD 10021 – Management Through Coaching
    • Discover how coaching is an effective and powerful tool to unlock the potential of employees in today’s performance and results-oriented workplace. Learn about coaching, the qualities of an effective coach and a basic coaching model. Experience coaching through class discussions, demonstrations and practical application of coaching strategies.
  • XADM 10016 – Employee Engagement
    • Examine how managers and supervisors learn to measure their workplace performance and the dimensions to create a great work environment. Learn about a Communications Intentions Model, designed to enhance your ability as a leader to build relationships and employee engagement.
  • XADM 10023 – Interviewing Strategies
    • Explore the proven technique of behavioural interviewing through interactive activities such as employment interviews, telephone screening, and panel and video interviews. Learn how to recruit candidates and make effective hiring decisions through reviewing online applications and resumes. Evaluate interview methods and hiring techniques. Understand the importance of checking education, criminal and employment references.
  • XADM 10001 – Organizational Effectiveness
    • Create a highly competent workforce while reducing turnover and decreasing recruitment costs. Gain an understanding of organizational design, development and change, employee involvement strategies and human resource planning. Acquire strategies for recruitment and selection.
  • XADM 10002 – Organizational Learning and Development
    • Explore how continuous learning, career development and training for improved performance are key elements of an organization’s successful HR strategy. Discover how to integrate performance measurement, coaching and development policies and programs, and training initiatives to achieve overall organizational effectiveness.
  • XADM 10011 – Diversity, Equity, & Inclusion
    • Gain an in-depth understanding of how leveraging diversity, equity and inclusion serves as a competitive advantage to those who embrace it. Develop a holistic perspective of DEI concepts and the knowledge and tools to create an engaging, effective and efficient workplace environment.
  • XADM 10013 – Employee Relations
    • Develop your understanding of the essentials of employment legislation and its impact on the work environment. Discover how to interpret and manage legal issues in HR by reviewing real-life situations. Identify when and how to research, develop and implement policies and procedures in your organization.
  • XADM 10015 – Employee Retention for Managers
    • Explore the fundamental changes taking place within the workplace and how this relates to the way employers relate to their employees. Acquire practical strategies for retaining your organization’s greatest asset: its people.
  • XMGD 20030 – Performance Management
    • Learn what a strong, integrated performance development and review program entails. Explore topics such as growing your employees, tapping into their strengths and adding new skills, and utilizing a strength-based approach to performance management. Discover how engaged employees have a direct impact on client/customer engagement, peer/staff relationships and bottom-line business results.
  • XMGD 10045 – Emotional Intelligence at Work
    • Explore how emotional intelligence impacts success and happiness at home and work, and helps us motivate ourselves, manage stress, embrace change, strengthen relationships and resolve conflict. Become aware of, identify, analyze and manage individual and group emotions. Through education and practice, improve your EQ (EI) skills.
  • XMGD 10046 – Effective Facilitation for Managers and Leaders
    • Explore techniques and strategies to manage meetings and work sessions that are productive and reach desired outcomes. Gain insights into the role of the facilitator to identify objectives, manage participation and conflict, build trust and rapport, and develop action plans.
  • XMGD 30011 – Leading with Emotional Intelligence
    • Succeed professionally by grasping the essential concepts of emotional intelligence and utilizing them to form powerful, healthy relationships. Learn to communicate clearly and effectively, solve problems, make thoughtful decisions and earn others’ trust and respect.
  • XMGD 30012 – The Art of Leadership
    • Be introduced to practical leadership tools and strategies for success, including delegation, motivation, coaching and feedback.
  • XMGD 30003 – Conflict Management
    • Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.
  • XMGD 30005 – Performance Management Seminar
    • Learn how organizations are able to align individual and business goals through the process of performance management. Explore the three key components of effective performance management: plan, perform and review.
  • XMGD 30006 – Effective Interpersonal Communication
    • Review the challenges of workplace and business communication. Be introduced to personal assessment tools and strategies to improve interpersonal effectiveness, facilitate teamwork, enhance productivity and foster win/win communication.
  • XMGD 30007 – Building Customer Relations
    • Acquire the strategies required to provide customer service excellence. Discover what your customers want and need from you, and how to ensure these are met. Explore methods for dealing with challenging customers while maintaining composure.
  • XPRM 30016 – Project Management Basics
    • Be introduced to project management in the workplace. You will acquire tools and knowledge to overcome common challenges in project delivery.
  • XCMT 10001 – Change Management Fundamentals
    • Explore the foundations and essential concepts of change management for organizational success, including the role of a change leader and the change management life cycle. Gain practical insight into the impacts of change and the importance of change management as a strategic role and discipline.
  • XMKT 20006 – Marketing and Strategic Communication
    • Examine key principles, concepts, emerging trends, opportunities and the evolving role of today’s marketing professional. You will use real world examples and relevant tools and templates to apply course concepts in marketing strategy, branding, customer experience, digital and social media and content marketing.
  • XMGD 10021 – Management Through Coaching
    • Discover how coaching is an effective and powerful tool to unlock the potential of employees in today’s performance and results-oriented workplace. Learn about coaching, the qualities of an effective coach and a basic coaching model. Experience coaching through class discussions, demonstrations and practical application of coaching strategies.

Course Schedule

Required Courses:

Subject CodeCourse Reference NumberStart DateEnd DateDeliveryCourse HoursCourse Fee
(Plus GST)
XMGD 20004Not offered this term
XMGD 20020Not offered this term
XMGD 20017Not offered this term
XMGD 20003Not offered this term

Optional Courses (choose 60 hours):

Subject CodeCourse Reference NumberStart DateEnd DateDeliveryCourse HoursCourse Fee
(Plus GST)
XMGD 20001Not offered this term  
XPRM 10007Not offered this term
XPRM 10007Not offered this term
XTBW 10013Not offered this term
XMGD 20015Not offered this term  
XMGD 10021Not offered this term  
XADM 10016Not offered this term
XADM 10023 30826Mar 20,2023Apr 17, 2023Online 15 hrs $439.00
XADM 1000130814Mar 27,2023Apr 24, 2023Online15 hrs.$439.00 
XADM 1000230816Feb 13, 2023Mar 13,2023Online15 hrs$439.00 
XADM 10011Not offered this term  
XADM 1001330822 Mar 6, 2023Apr 3, 2023Online15 hrs$439.00
XADM 10015Not offered this term  
XMGD 10045Not offered this term   
XMGD 10046Not offered this term   
XMGD 30011 Not offered this term
XMGD 30012Not offered this term 
XMGD 30003 Not offered this term 
XMGD 30005Not offered this term
XMGD 30006 Not offered this term 
XMGD 30007Not offered this term
XPRM 30016Not offered this term

Register today!

Step 1: Select the Course Reference Number above.
Step 2: You will be directed to a page to register as a student with CUE’s Office of Extension & Culture.
Step 3: Upon submission, you will then register with Mount Royal University and proceed to booking your courses.

Questions? Email us at extension@concordia.ab.ca