Fines
Lost fees will be removed from your account* for most CUE and NEOS items once they have been returned. Fines will not be removed for the following library items:
- Recalled items
- Overdue reserve items
- Lost items
For more help with fines, please fill out our fines appeal form.
| CUE Items | $2 per day per item recalled |
| CUE Reserve Items | $1 per hour for equipment (chargers, cords, etc.) $1 per hour per item for 2 and 4 hour loans $1 per hour per item for 1, 3, and 7 day loans |
- Grades
- Transcripts
- Diplomas
- Timetables
- Registration for future courses
- Borrowing library materials
Fees on NEOS items are removed when items are returned. Some libraries charge fines on recalled items. Questions regarding fines for lost items from other NEOS libraries should be directed to the owning library.
Materials overdue for more than 31 days are considered lost and a system default fee of $150 will be charged to your account.
Library payments are non-refundable.
Fines can be paid online with a credit card through Online Services.
Library fines can also be paid at Student Accounts with cash or debit card. A fines/lost book payment form must be picked up from the library prior to paying at Student Accounts.
- Visit Online Services.
- Log in using your CUE email address and password.
- In the My Account drop down menu, select Library Fees.
- If you have outstanding fees, they will appear in the resulting window. You can pay your fees using a credit card.
When CUE faculty and staff incur fines on CUE Library owned materials, the fine will be removed once the CUE owned item is returned, unless it is a reserve or recalled item.
Faculty and staff are responsible for any fines they have incurred on non-CUE materials.
Faculty and staff are responsible for the replacement cost for any lost library materials.
*Fees incurred by External/TAL borrowers are not removed once the overdue item(s) are returned and can be paid at Student Accounts with cash or debit card. A fines/lost book payment form must be picked up from the library prior to paying at Student Accounts.
Avoiding Library Fines
To avoid library fines, you should check your Concordia email regularly for due date reminders and recall notices.
You will receive automatic reminders to your Concordia email account:
- 3 days before your items are due
- on the day that your items are due
- when items are 2 days overdue
- when items are 7 days overdue
- when items are 31 days overdue (assumed lost)
- when items are recalled
- when your holds are available for pick-up
- with a monthly summary of any fines owed