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Understanding Conflict

Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.

Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program. In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes. Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.

By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.


  • Online delivery
  • Enhance your career prospects
  • Learn from experienced industry professionals
  • Develop your personal and professional skills
  • Earn a recognized credential

Program Format

  • 2 required courses (42 hours)
  • Can be completed in 4 months or up to 3 years

This program is offered in collaboration with Mount Royal University.

Required courses

  • XCFR 20400 – Conflict Dynamics
    • Examine the nature of conflict, how conflict is experienced and the complexity of underlying causes. You will determine your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations.
  • XCFR 20401 – Effective Communication
    • Examine applied communication in the context of conflict. You will learn fundamental skills and techniques to support building and sustaining effective dialogue, and explore the concepts of positions and interests.

Course Schedule

Subject CodeCourse Reference NumberStart DateEnd DateDeliveryCourse HoursCourse Fees
(Plus GST)
XCFR 20400 Not offered this semester
XCFR 20401Not offered this semester