Establish a positive professional presence
Social and professional skills are essential if you want to get anywhere with your career. Learn how to improve your professional and social skills to establish a positive professional presence.
Learn about:
Workplace expectations and acceptable behaviors, such as:
- appropriate business attire and grooming;
- verbal and non verbal communication;
- telephone etiquette;
- time management; and
- general professional demeanor.
Learn practical strategies to enhance your professional etiquette.
Schedule
| DATE | TOPICS |
| Saturday 1 (9.00 to 12.30) | – Introduction to the course – Why do we need social and professional skills to succeed – Workplace Etiquette |
| Saturday 2 (9.00 to 12.30) | – Professional Etiquette – The Basics (workspace, cubicle, telephone and email skills) – Case scenarios (assignment) |
| Saturday 3 (9.00 to 12.30) | – Getting to the top (top skills) – Build the know, like and trust factor |
| Saturday 4 (9.00 to 12.30) | – Dressing for success – Mastering conversations |
| Saturday 5 (9.00 to 12.00) | – Mastering conversations – Social situations and interactions (verbal and non-verbal) |
| Saturday 6 (9.00 to 12.00) | – Presentations |
Learning Outcomes
You will be able to:
- Discuss workplace etiquette and demonstrate an awareness of expectations from professional organizations.
- Discuss and develop professional and social skills that contribute to professional success.
- Develop professional etiquette in a variety of professional situations.
Additional information
Format: Instructor-led
Pre-requisites: None
Total Hours: 20 instruction hours
Course Fee: $380 + GST