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Reopening CUE for the 2020-21 Academic Year

Skills for Professional Success

Establish a positive professional presence

Social and professional skills are essential if you want to get anywhere with your career. Learn how to improve your professional and social skills to establish a positive professional presence.

Learn about:

Workplace expectations and acceptable behaviors, such as:

  • appropriate business attire and grooming;
  • verbal and non verbal communication;
  • telephone etiquette;
  • time management; and
  • general professional demeanor.

Learn practical strategies to enhance your professional etiquette.


Saturday 1
(9.00 to 12.30)
– Introduction to the course
– Why do we need social and professional skills to succeed
– Workplace Etiquette  
Saturday 2
(9.00 to 12.30)
– Professional Etiquette
– The Basics (workspace, cubicle, telephone and email skills)
– Case scenarios (assignment)  
Saturday 3
(9.00 to 12.30)
– Getting to the top (top skills)
– Build the know, like and trust factor   
Saturday 4
(9.00 to 12.30)
– Dressing for success
– Mastering conversations  
Saturday 5
(9.00 to 12.00)
– Mastering conversations
– Social situations and interactions (verbal and non-verbal)  
Saturday 6
(9.00 to 12.00)
– Presentations

Learning Outcomes

You will be able to:

  • Discuss workplace etiquette and demonstrate an awareness of expectations from professional organizations.
  • Discuss and develop professional and social skills that contribute to professional success.
  • Develop professional etiquette in a variety of professional situations.

Additional information

Format: Instructor-led
Pre-requisites: None
Total Hours: 20 instruction hours
Course Fee: $380 + GST

Register for this course today!