Quick links

Mediation and Conflict Resolution

About the Certificate

This program prepares students with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation and third party interventions, including interest-based mediation.

This program is offered in collaboration with Mount Royal University.

Required courses:

  • XCFR 20400 – Conflict Dynamics
    • This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.
  • XCFR 20401 – Effective Communication
    • This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.
  • XCFR 20402 – Conflict Engagement
    • This course creates a foundation for engaging with others to explore and resolve topics or concerns within an interest-based philosophy. Students will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), process (conversation balance, standards, BATNA), and problem resolution (agreements, outcomes).
  • XCFR 20403 – Conflict Intervention
    • This course explores different aspects of managing conflict situations. Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.
  • XCFR 20404 – People, Power, and Emotion
    • This course considers constructs of power and other complex human interactions. Acting as a conflict intervenor, students will explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. Techniques and practices for building resilience and emotional competence will be explored alongside self-care principles.
  • XCFR 20405 – Mediation
    • This comprehensive course prepares students to effectively facilitate interest-based mediation processes to a competent, generalist standard. A practical, skills-based assessment is required to successfully complete the course. 

Program Hours: 165

Course Schedule

Subject CodeCourse Reference NumberStart DateEnd DateCourse HoursCourse Fee
(Plus GST)
XCFR 20400-002904311 Nov 20215 Dec 202121 hrs$525.00
XCFR 20401-0029043313 Sep 202117 Oct 202121 hrs$525.00
XCFR 20402-002904321 Nov 20215 Dec 202121 hrs$525.00
XCFR 20403-001905727 Sep 2117 Oct 2128 hrs$725.00
XCFR 20404Not offered this term
XCFR 20405-0029057425 Oct 21 19 Dec 2146 hrs$899.00

Register today!

Step 1: Select the Course Reference Number above.
Step 2: You will be directed to a page to register as a student with CUE’s Office of Extension & Culture.
Step 3: Upon submission, you will then register with Mount Royal University and proceed to booking your courses.

Questions? Email us at extension@concordia.ab.ca