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Mediation and Conflict Resolution

Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.

The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.

Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.

In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.


  • Online delivery
  • Enhance your career prospects
  • Prepare for a career in mediation
  • Learn from experienced industry professionals
  • Develop your personal and professional skills
  • Earn a recognized credential

Program Format

  • 6 required courses (165 hours)
  • Can be completed in 1 year or up to 3 years

This program is offered in collaboration with Mount Royal University.

Required courses

  • XCFR 20400 – Conflict Dynamics
    • Examine the nature of conflict, how conflict is experienced and the complexity of underlying causes. You will determine your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations.
  • XCFR 20401 – Effective Communication
    • Examine applied communication in the context of conflict. You will learn fundamental skills and techniques to support building and sustaining effective dialogue, and explore the concepts of positions and interests.
  • XCFR 20402 – Conflict Engagement *
    • Engage with others to explore and resolve topics or concerns within an interest-based philosophy. You will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), processing (conversation balance, standards and BATNA), and problem resolution (agreements and outcomes).
  • XCFR 20403 – Conflict Intervention *
    • Explore different aspects of managing conflict situations. You will examine conflict in today’s workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes.
  • XCFR 20404 – People, Power, and Emotion **
    • Explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. You will learn techniques and practices for building resilience and emotional competence by focusing on your own self-care principles.
  • XCFR 20405 – Mediation ***
    • Apply all the skills learned in your previous conflict resolution courses to facilitate interest-based mediation processes effectively and competently to a generalized standard. As a capstone course, you will apply and demonstrate your knowledge of mediation for skills-based assessment.

* Pre-requisite: successful completion of XCFR 20401 – Effective Communication

** Pre-requisites: successful completion of XCFR 20400 – Conflict Dynamics AND XCFR 20402 – Conflict Engagement

*** Pre-requisites: successful completion of XCFR 20403 – Conflict Intervention AND  XCFR 20404 – People, Power, and Emotion

Course Schedule

Subject CodeCourse Reference NumberStart DateEnd DateDeliveryCourse HoursCourse Fee
(Plus GST)
XCFR 20400 Not offered this term
XCFR 20401 Not offered this term
XCFR 20402 Not offered this term
XCFR 20403 Not offered this term
XCFR 20404 Not offered this term
XCFR 20405Not offered this term