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Reopening CUE for the 2020-21 Academic Year

Mediation and Conflict Resolution

About the Certificate

This program prepares students with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation and third party interventions, including interest-based mediation.

This program is offered in collaboration with Mount Royal University.

Required courses:

  • XCFR 20400 – Conflict Dynamics
    • This introductory course provides exposure to the nature of conflict, how conflict is experienced, and the complexity of underlying causes. Students will determine their own conflict style, investigate various influences in conflict, and gain the skills to approach and manage conflict situations. The learning focus is on the participant and their interaction with conflict.
  • XCFR 20401 – Effective Communication
    • This course examines applied communication in the context of conflict. Students will be exposed to fundamental skills and techniques to support building and sustaining effective dialogue. The concepts of positions and interests will be introduced.
  • XCFR 20402 – Conflict Engagement
    • This course creates a foundation for engaging with others to explore and resolve topics or concerns within an interest-based philosophy. Students will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), process (conversation balance, standards, BATNA), and problem resolution (agreements, outcomes).
  • XCFR 20403 – Conflict Intervention
    • This course explores different aspects of managing conflict situations. Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.Students will examine conflict in the 21st century workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes, including conflict coaching and mediation.
  • XCFR 20404 – People, Power, and Emotion
    • This course considers constructs of power and other complex human interactions. Acting as a conflict intervenor, students will explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. Techniques and practices for building resilience and emotional competence will be explored alongside self-care principles.
  • XCFR 20405 – Mediation
    • This comprehensive course prepares students to effectively facilitate interest-based mediation processes to a competent, generalist standard. A practical, skills-based assessment is required to successfully complete the course. 

Program Hours: 165

Course Schedule

Subject CodeCourse Reference NumberStart DateEnd DateCourse HoursCourse Fee
(Plus GST)
XCFR 20400-0023060511 Jan 202116 Feb 202121 hrs$525.00
XCFRE 20400-004306061 Mar 20216 Apr 202121 hrs$525.00
XCFR 20401-0023060811 Jan 202116 Feb 202121 hrs$525.00
XCFR 20402-0023061022 Feb 202128 Mar 202121 hrs$525.00
XCFR 20403-0023061222 Feb 20216 Apr 2021 28 hrs$725.00
XCFR 20404 Not offered this term  
XCFR 20405 Not offered this term  

Register today!

Step 1: Select the Course Reference Number above.
Step 2: You will be directed to a page to register as a student with CUE’s Office of Extension & Culture.
Step 3: Upon submission, you will then register with Mount Royal University and proceed to booking your courses.