Library FAQs
Find answers to some of CUE Library’s most frequently asked questions in the menu below.
If you are not seeing your question here – please contact CUE Library for help.
How Do You Get a Library Account?
You won’t have a library account created until your student ID card is created by CUE’s Registrar’s Office.
Once your student ID card is created, you will be able to:
- Borrow library materials
- Place holds
- Request interlibrary loans
- Register for a free L-Pass
Can You do Research from Home?
- Yes. All CUE students, faculty and staff have access to CUE Library’s electronic resources (e.g. ebooks, online articles, streaming videos and music) anywhere you have an internet connection
- To access these online resources you will be prompted to log in with your CUE email address and password
- Need help with off-campus authentication? Contact CUE’s IT Helpdesk
How do You Get Help From the Library?
- Visit in person at the Library Service Desk
- Email: library@concordia.ab.ca
- Online Chat: https://concordia.ab.ca/library/help/ask-a-librarian/
- Text message: 780 800 7330
- Call/Voicemail: 780 479 9338
What Can the Library Help You With?
- Understanding citations, bibliographies, as well as essay formatting
- Developing your research and information literacy skills
- Accessing and borrowing library resources
- Answering questions about library services
What Can’t the Library do for You?
- Doing your research for you
- Proofreading your citations, writing, or assignments
- Grammar and writing consultation – please contact the Writing Centre
What if CUE LIbrary Doesn’t Have What You Need?
1. Place a Hold:
You can place holds on physical items, like books, CDs DVDs, from other NEOS libraries and have them brought into CUE for you for free. Learn how to place a hold in our tutorial below.
2. Request an Interlibrary Loan:
Digital copies of ebook chapters and articles from NEOS libraries can be requested through interlibrary loan. You can also request physical items from outside the NEOS library system can also be requested through our interlibrary loan service.
3. Register for an L-Pass:
Access everything that the Edmonton Public Library has to offer with your CUE ID card when you register for a free L-Pass. Learn how to register for one in our tutorial below.
What is your Library Barcode and PIN?
Your library barcode and PIN allow you to place holds, request interlibrary loans, register for an L-Pass and access your library My Account.
- Your library barcode is located on the back of your CUE ID card
- Don’t know your library PIN? Reset it online.
When is CUE Library Open?
For the most up-to-date hours, please see CUE Library’s hours calendar.
Where Can You Find Scholarly Articles?
To search within a particular database, first, click on the database’s name (e.g. Academic Search Complete) and log in with your CUE email and password.
After doing a search in our catalogue, limit your search results to articles using the boxes on the left side of your screen. (Please note that CUE students, faculty, & staff can only access CUE-owned articles).
Where can You Search for Books & eBooks?
- CUE Library Catalogue – search for print books and ebooks. Please note that CUE students, faculty and staff can only access CUE-owned ebooks.
Learn the basics of searching a library database by watching the above video.
Where Can You Study in the Library?
- Basement – Group Study Area & Bookable Study Rooms
- Main Foor – Group Study Area
- Mezzanine – Quiet Study Area
- Second Floor – Quiet Study Area
- Third Floor – Quiet Study Area