Quick links

Support FAQ

Category: New to Concordia

Can I show PowerPoint presentations in my classroom?

All classrooms are equipped with digital projectors. For more information on Digital Learning Rooms click here.

New instructors should familiarize themselves with the AV equipment in their respective classrooms prior to the start of classes. If a tutorial of equipment use is required, please send an email to helpdesk@concordia.ab.ca or phone the IT Services Help Desk at 780.479.9316.

Category: Google Apps

Can I use Google Labs features in my Mail and Calendar?

Absolutely. Google Labs has some great additions to the built-in functionality (enabling features such as the "preview pane"). We have no restrictions on using the Google Labs features. You will do this, however, at your own risk and we cannot guarantee that everything will work perfectly. If you experience a problem with your Mail or Calendar, one of the first things you may want to try is disabling whatever Labs features you have enabled.

Category: Student Printing/Copying

Can you explain more about my account balance?

All students on campus have a Concordia-issued ID card.  Cards have two built-in account balances:

  1. On-campus Cafeteria
  2. On-campus Printing (formerly just copying)

The print and photocopy system uses the Printing Balance.  Through Online Services, you are able to view these balances and add funds to either of them.   You can also add funds at the Bookstore.

Category: Google Apps

How big can my mail be on Google Mail?

Google has provided Concordia University of Edmonton users with an unlimited storage space, however, Google limits individual mail messages (including all attachments) to 25 MB.  For more details about best practices and limits around email, see Gmail Best Practices.

Category: Google Apps

How can I add or update my Google profile photo or change its visibility?

Your profile photo is used whenever another user rolls over your name in their inbox, contacts, or chat list. Instructions can be found here, Selecting your Google photo. Please ensure that photos chosen are of good quality and are professional. On-campus photo sessions are organized periodically which work very well for Google profile photos.

Category: Google Apps

How can I find out whether Google Mail or Calendar are having any problems?

Google has an "App Status" dashboard that lists the current status of all of their services. It can be found here: Google App Status​.

Category: Google Apps

How do I access Google services on my mobile device?

Google provides some of the best compatibility with mobile devices available, including Android, iOS, Windows Phone, and Blackberry.  For more information and instructions on setting up your device, see Get Google Apps on your mobile device.

Category: Google Apps

How do I access Google services?

In order to access services on Google, you must login with a Google account. Concordia University of Edmonton has integrated their internal staff and faculty directory with Google accounts. This means that you can use the same email address and password as you use for logging into a computer on campus (e.g. john.doe@concordia.ab.ca in the format of firstname.lastname@concordia.ab.ca). To login to your Google account, go to http://www.google.ca/ and click the Sign In button located in the top right-hand corner.

Category: Concordia Course Management System (CCMS) – Moodle

How do I access Moodle?

Category: Online Services

How do I access my booklist?

Category: New to Concordia

How do I access my email account?

Once your account is set up, you can access your email via the web. From the Online Services for Staff and Faculty page, click on the GMail icon at the bottom of the page. You can find complete instructions on accessing your Concordia University of Edmonton email via a web browser in the FAQ section.

Category: Room Bookings

How do I book a computer lab?

If you require time in a computer lab or a room equipped with audio-visual equipment, please contact Conference Services by email at conference.services@concordia.ab.ca, or at 780.479.9208 (ext. 208 on campus).

If you require to book L111 or L281, please use the Library's online room booking calendar.

Category: Room Bookings

How do I book a room with A/V equipment?

If you require time in a computer lab or a room equipped with audio-visual equipment, please contact Conference Services by email at conference.services@concordia.ab.ca, or at 780.479.9208 (ext. 208 on campus).

If you require to book L111 or L281, please use the Library's online room booking calendar.

Category: Room Bookings

How do I book the Video Conferencing room?

Faculty and Staff are able to book the Video Conferencing equipment in HA206 outside of scheduled class time. If you require time in the video conferencing room, please contact Conference Services by email at conference.services@concordia.ab.ca, or at 780.479.9208 (ext. 208 on campus).

Category: Student Printing/Copying

How do I cancel a print job that I sent to CUCA_PRINT but don’t actually want?

From the lab computer, you can open the Print Queue to see jobs awaiting release. Select the job, right-click and choose "Cancel". It will be deleted and you will not be charged. You can also login to the MFP and delete your jobs from the Release screen. Unclaimed print jobs will be removed after 48 hours.

Category: Online Services

How do I change or reset my password?

Category: Online Services

How do I check for my time table?

Category: Online Services

How do I check my grades online?

Category: File Shares

How do I do file sharing among my colleagues?

There are several options available for Concordia faculty and staff to do file sharing and collaboration; network share, Google Drive, or Alfresco.

Network share
Depending on your access level, you will have access to certain network shares (folders) while logged-in to Concordia computers on campus. This is automatically mapped to your profile the moment you log in to a Concordia staff computer on campus.

Google Drive
Concordia uses Google services to provide specific applications to the Concordia community; among this is Google Drive. You can access Google Drive with your Concordia email address and network password.
Once logged-in, you can drag and drop files into your Drive space, and then use the Share function to enable file sharing and collaboration.

Alfresco
Alfresco is a new initiative implemented by the university to allow for a broader ability to do file sharing and collaboration among its faculty and staff. It extends the ability to share files beyond Concordia's campus and allows for any web-enabled device to access stored files. The functions are similar to Google Drive, but all files stored in Alfresco remains within Concordia's servers and storage facilities.
To access Alfresco, you will need your Concordia email address and network password. A mini-Alfresco guide is provided for your reference.

Category: Online Services

How do I download a copy Mathematica?

Category: New to Concordia

How do I get a user/email account?

New network account information is provided to Information Technology Services by the Human Resources Department. Once your account has been created, you will be contacted by Information Technology Services. If you have not received information regarding your account, please contact the Human Resources department at 780.479.9214.

Category: New to Concordia

How do I get my course listed on Moodle?

All courses will be automatically listed on Moodle well before the start of each term.

Category: Concordia Course Management System (CCMS) – Moodle

How do I get my courses enabled on Moodle?

What is Moodle?

Moodle is a course management system (CMS) designed to help educators create quality online courses. These online courses let you provide documents, graded assignments, quizzes, discussion forums, among other things, to your students with an easy to learn and use interface.

There is no need to do anything on the part of faculty – courses are enabled automatically well before the start of each term.

How do I log in to the Moodle?

Steps to log in to Moodle are available here.

For more information on how to use Moodle for your course, please refer to the Moodle how-to guide.

Category: Concordia Course Management System (CCMS) – Moodle

How do I log in to Moodle for Faculty?

Category: New to Concordia

How do I log on to Moodle?

Access to Moodle has been made easier with the implementation of a unified password policy. This means that to access your Moodle course, simply login-in using the same password as your email. You can find complete instructions on how to do this in the Moodle FAQ section.

Category: Student Printing/Copying

How do I make a photocopy?

To make a photocopy, simply swipe your ID card at the MFP to login. Your card balance will be looked up at this time. Once logged in, you will be shown the main functions of the devices (scan, copy, etc). Proceed through the screens to make a copy.

Once you are done copying, be sure to logout of the device by hitting the "Access" button.

Category: Student Printing/Copying

How do I print to a specific printer in a lab?

In some of the computer labs, there are specific printers setup that you can print to directly.  In that case, you would not use CUCA_PRINT, but instead choose the 'T101' (or  'A208', etc) printer as appropriate.

Because there is no "hold-and-release" functionality on those lab printers, your print job(s) are released and your card balance debited immediately at the rate above.

Unfortunately, the higher cost to operate our lab printers means that the per-impression cost is slightly more than our other printers.

Lab Printers:

  • A205
  • A208
  • CE310
  • G101
  • ITC
  • L105
  • L110
  • L264
  • T101
  • T103

Category: Student Printing/Copying

How do I print wirelessly from my own device?

Concordia has services to allow printing directly from personal wireless devices such as laptops and tablets.  Depending on the type of laptop or mobile device used, different printing options are available.  This feature will be available on a variety of personal devices including Mac OSX and Windows laptops.  Follow the appropriate shortcut to see instructions on setting up and using wireless printing.

Category: Student Printing/Copying

How do I print?

Print jobs must be sent from Concordia-provided student computers (in labs, library, etc.) to a generic CUCA_PRINT Windows print queue.  This "hold-and-release" print queue is connected to all of the Konica Minolta MFPs on campus.

Once your print job is successfully sent, you simply walk up to any of the Konica Minolta MFPs and swipe your student ID card.  This will log you in, check your current account balance and inform you of jobs available for release.  Press "OK" to continue then click the on-screen "Release" button to open the list of jobs available for release.

From the release screen, you can see print jobs available for release and their associated cost.  To release one or more job(s) simply choose it/them (or the "Select All" onscreen button) and click the "Start" button on the device.  The job(s) will come out and your card balance debited appropriately.  Note: Your account is not charged if you never release the print job.

For visual walkthrough of releasing print jobs, see this document:Releasing Print Jobs

When your print jobs have finished printing, be sure to logout of the device by hitting the "Access" button.

If you are instead wanting to print directly to a specific printer in a computer lab, please read "How do I print to a specific printer in a lab?" within this FAQ.

Category: File Collaboration

How do I share my files?

Category: Concordia Course Management System (CCMS) – Moodle

How do I upload files to my Moodle course?

Category: Concordia Course Management System (CCMS) – Moodle

How do I upload my Syllabus to my Moodle course?

Category: Google Apps

How do I use Google Mail?

Category: Phones & Voicemail

How do I use the voicemail system?

Category: Google Apps

Should I be concerned about my Concordia University of Edmonton Mail and Calendar being stored on Google?

All mail and calendar data remains under the exclusive control of Concordia University of Edmonton and our policies. Additionally, it must be noted that email is an inherently insecure form of communication. Just as with our previous Exchange server or any other standard email system, you should not expect confidentiality of communications using Google Mail. If you require a high-level of confidentiality, you should investigate options for performing email encryption.

For more information, see Privacy & Security.

Category: Google Apps

Using Google Calendar?

Category: Google Apps

Using Google Contacts

Category: Google Apps

Using Google Drive

Category: New to Concordia

What are “Services for Faculty”?

Services for Faculty are located within Online Services. This is where instructors will find their class lists, teaching schedules, faculty forms and be able to submit final grades to the Office of the Registrar.

For many of the Services for Faculty, you will be prompted for a password. If you have not used the login before, or you have forgotten your password, click the “FIRST TIME SIGNING IN?” button. You can find complete instructions on how to do this in the FAQ section.

Category: Lab Hours

What are lab hours?

All computer labs will be closed on the following dates:
February 20 (Monday)                            Family Day
April 14 (Friday)                                    Good Friday
Reduced hours during Reading Week: February  21 to 24 (Tuesday to Friday)

Library Main floor Lab (L264)
January 11 – April 25*
Monday:        7:30am – 9:00pm
Tuesday:       7:30am – 9:00pm
Wednesday:   7:30am – 9:00pm
Thursday:      7:30am – 9:00pm
Friday:          7:30am – 5:00pm
Saturday:      10:00am – 6:00pm
Sunday:        1:00pm – 6:00pm

*Hours and availability may change during the term

Software
The following software are installed in the Library Main floor Drop-in Lab (L264):

  • Windows 7 Professional
  • Office 2013
  • Google Chrome
  • Mozilla Firefox
  • Nero Basic
  • Acrobat Reader
  • PDF Creator
  • Visio 2013
  • Project 2013

Library Basement Lab (L110)

January 11 – April 25*
This lab follows the same hours as L264 during the Spring/Summer term.

Software
The following software are installed in the Library Lab (L110):

  • Windows 7 Professional
  • Office 2013
  • Google Chrome
  • Mozilla Firefox
  • Nero Basic
  • Acrobat Reader
  • PDF Creator
  • Visio 2013
  • Project 2013

Tegler Humanities Lab (T101)

This lab is restricted to students taking courses in this lab. Please contact the course instructor for access to this lab.

Software
The following software are installed in the Tegler Humanities Lab (T101):

  • Windows 7 Professional
  • Office 2013
  • Google Chrome
  • Mozilla Firefox
  • Visio 2013
  • Project 2013
  • SPSS 22
  • Simply Accounting 2010
  • Nero Basic
  • Acrobat Reader
  • PDF Creator
  • Gretl

Tegler Math Lab (T103)

This lab is restricted to students taking courses in this lab.

Software
The following software are installed in the Tegler Math Lab (T103):

  • Windows 7 Professional
  • Office 2013
  • Google Chrome
  • Mozilla Firefox
  • Gnumeric
  • Nero Basic
  • Audacity
  • Maxima
  • Acrobat Reader
  • PDF Creator
  • Profiles
  • WebEx
  • Visio 2013
  • Project 2013

Alumni Hall Chemistry Lab (A205)

January 11 – April 13*
Monday:       TBA
Tuesday:       TBA
Wednesday:  TBA
Thursday:      TBA
Friday:          TBA
Saturday:      CLOSED
Sunday:        CLOSED

*Hours and availability may change during the term

Software

The following software are installed in the Alumni Hall Chemistry Lab (A205):

  • Windows 7 Professional
  • Office 2013 Professional
  • Google Chrome
  • Mozilla Firefox
  • HyperChem
  • Maxima
  • Model ChemLab
  • PC Model
  • Know-It-All
  • Nero Basic
  • Acrobat Reader
  • PDF Creator
  • Visio 2013
  • Project 2103

Education Lab (Ralph King Athletic Centre – CE310)

January 11 – April 25*
Monday:       8:00am – 4:00pm
Tuesday:      8:00am – 4:00pm
Wednesday:  8:00am – 4:00pm
Thursday:     8:00am – 4:00pm
Friday:         8:00am – 4:00pm

Software
The following software are installed in the Education Lab (CE310):

  • Windows 7 Professional
  • Office 2013
  • SMART Notebook
  • Visio 2013
  • Project 2013
  • Google Chrome
  • Acrobat Reader
  • PDF Creator

Category: Student Printing/Copying

What does printing cost?

Printer Type Job Type Cost (per impression)
Konica Minolta Printers Black & White, Double-Sided $0.05
Konica Minolta Printers Black & White, Single-Sided $0.07
Lab Printers Black & White, Single-Sided $0.08
Konica Minolta Printers Colour, Double-Sided $0.15
Konica Minolta Printers Colour, Single-Sided $0.20

To illustrate these costs:

  • 81 black & white pages printed double-sided to Konica Minolta: $4.07 (80 x $0.05 + 1 x $0.07)
  • 54 black & white pages printed single-sided to Konica Minolta: $3.78 (54 x $0.07)
  • 3 color pages printed double-sided to a Konica Minolta: $0.50 (2 x $0.15 + 1 x $0.20)
  • 18 pages printed to a lab printer: $1.44 (18 x $0.08)

We encourage all students to use the Konica Minolta printers by printing to the "CUCA_PRINT" printer that is available on all student computers and wirelessly from your own devices.  Printing directly to lab and library printers is also still available on lab computers, for your convenience.

Additionally, the former system of paying for pages is no longer being used. 

Category: Concordia Course Management System (CCMS) – Moodle

What is Moodle?

Moodle is an open source, course management system (CMS) designed to help educators create quality online courses. These online courses let you provide documents, graded assignments, quizzes, discussion forums, to your students with an easy to learn and use interface.

Concordia's implementation of Moodle, dating back to 1992, was earlier referred to as Concordia Course Management System (CCMS). Depending on the instructor's use of Moodle, it allows for Concordia instructors to have an online repository of lecture notes, an interactive way of communicating with students, deliver exams online, and have student progress readily available, in the form of an online gradebook.

All courses are automatically enabled at the beginning of every term. Students will simply need to log-in using their Concordia email address and password.

Category: Concordia Course Management System (CCMS) – Moodle

What is the BigBlueButton?

The BigBlueButton is an open-source Moodle feature that allows for a video-conferencing style of discussion to take place between course participants, and is ideal for online/distance delivery courses. It provides an interactive collaboration between participants that support sharing of pdf and Office documents, video, audio, chat and even your desktop/laptop display.

Please refer to the how-to guide for a short overview of how to use the BigBlueButton features.

Category: New to Concordia

What is the Concordia Course Management System?

The Concordia Course Management System is a software package designed around an open source software package called Moodle. Moodle is a course management system designed to help educators create quality online courses. These online courses let you provide documents, graded assignments, quizzes, discussion forums, etc. to your students with an easy to learn and use interface.

Category: Student Printing/Copying

What is the free printing and how do I use it?

For Concordia students enrolled in courses in the Fall, Winter, or Spring/Summer terms, the first $10 worth of printing is free of charge.  You are free to use that for any type of printing or photocopying on-campus (for example, 200 pages of double-sided black and white printing).

When you do printing or copying, these funds are automatically used up first (before any funds are debited from your Printing Balance).  Once the free printing amount is gone, funds will be debited from your Printing Balance as you use printing and copying services.

When you login with your student ID card to one of the Konica Minolta printers, the device will report 'Available Credit' as whatever remains from your $10 of free printing. If you have topped-up your Printing Balance, this will not show up on this screen. To verify if you still have funds on your printing Balance, you can check it through Online Services.

At the end of every term, if you did not use up your $10 complimentary printing credit, any left-over balance will not be carried over to the next term.

Category: Concordia Course Management System (CCMS) – Moodle

What is the LAS Exam Scheduler?

The Learning Accommodtaions Services (LAS) exam scheduler module has been integrated into Moodle to facilitate the scheduling of exams for students that need the services of Learning Accomodations staff. All courses that have LAS-eligible students will automatically have this feature turned on, while others will not see this module appear on their Moodle course pages.

Instructors need to book an exam schedule through the LAS exam scheduler, at least a week in advance of the exam date to provide adequate time for staff scheduling, and provide the test materials to LAS staff. Coordination and administration of the exam will be facilitated by LAS staff. Notifications to LAS staff, students, and instructors are automatically sent through Moodle.

A simple LAS exam scheduler guide is available for your reference.

As a student, what do I do?

Students need to provide to their instructors the Instructor Memo of accommodation at the beginning of the semester. This will list both approved in-class and exam accommodations. Students are no longer required to provide a list of their exams to Student Life & Learning, nor are they required to give instructors an Exam Checklist form prior to each exam, as these will be completed at the Student Life & Learning office as exams are dropped off.

As an instructor, what do I do?

Instructors need to input all midterm exam dates (or full in-class essay dates) in the exam scheduler. This input can be made immediately following Census Day – it should take only a few moments of your time and a few clicks of the mouse. Please refer to the LAS exam scheduler guide for the necessary steps on how to book your exams. If exam dates are not yet determined, kindly provide at least 1 week's notice to give ample time for LAS staff to assign proctors to supervise the exam.

What will happen next?

  • Instructors will automatically receive a confirmation email of the booking and the eligible students in their course.
  • The students will receive a confirmation email regarding the exam.
  • Student Life & Learning will receive the information in a scheduling format so a schedule for proctors to supervise the exam can be made.
  • Most exams will be held in the Testing Centre which has recently moved to room G307 (Guild Hall), but completed exams should be picked up from the Student Life & Learning office in HA114.

If the exam date is later changed, instructors need to contact the Student Life & Learning office directly at x230 to notify them of the change – do not re-enter the data in the scheduler.